Employee Support & Quick Reply System
Admin Panel

Admin Login

Account
How can I register?
Please register your account from the S⁴ Shuttle Service website. After completing registration, you will need to verify your account before you can book a seat.
Account
How can I verify my account?
After registration, please contact us on WhatsApp and request account verification. Once your verification is completed, you will be able to book your shuttle seat.
Account
Verification WhatsApp message
Hello, I have completed my registration for S⁴ Shuttle Service. I would like to request verification of my account. Please verify my account so that I can book a shuttle seat. Thank you.
Booking
Where can I book a seat?
Once your account verification is completed, you can book your shuttle seat here: https://s4shuttleservice.my.id/book
Wallet
How do I add money to my Wallet?
Before booking a seat, you must top up your S⁴ Shuttle Service Wallet. Please send money through the bKash App or Nagad App and then submit your deposit/top-up request from the Wallet page: https://s4shuttleservice.my.id/wallet
Wallet
Where can I top up my Wallet?
You can add money to your S⁴ Shuttle Service Wallet from here: https://s4shuttleservice.my.id/wallet Please complete the Send Money payment through the bKash App or Nagad App before submitting your deposit request.
Booking
How can I book a shuttle?
Here is the complete booking process: 1. Register your account. 2. Verify your account. 3. Top up your Wallet using bKash or Nagad. 4. Reserve your seat. Booking link: https://s4shuttleservice.my.id/book
Wallet
Can I book without topping up my Wallet?
No. Please top up your Wallet first using bKash App or Nagad App. After your Wallet deposit is approved, you can use the available balance to reserve your shuttle seat.
Support
What is the customer support contact number?
For customer support, you can contact us at: General Support: 01631320343 Female Support: 01707696352 You can also contact us through Live Chat: https://s4shuttleservice.my.id/
Support
Where can I use Live Chat?
You can contact our support team through Live Chat: https://s4shuttleservice.my.id/ Please use Live Chat for booking, payment, travel-time, pickup-point and other shuttle-related queries.
Community
Where is the WhatsApp Community?
You can join the S⁴ Shuttle Service WhatsApp Community here: https://chat.whatsapp.com/GmAIvBicu6S3ncCmEmb2ce
Travel
How can I know the pickup time?
Please check the latest S⁴ Shuttle Service schedule for your selected route and pickup point before travelling. If you are unsure about your pickup time, please contact us through Live Chat or WhatsApp.
Booking
What should I do after booking?
After successfully booking your seat, please check the My Trips section for your booking information, boarding pass and QR code. Please keep your boarding pass/QR code ready during boarding.
Booking
Where can I find my Boarding Pass QR?
After completing your booking, go to the My Trips section. Your Boarding Pass QR code will be available there. Please show the QR code to the shuttle staff/leader during boarding.
Travel
Where can I track the shuttle?
If live tracking is available for your shuttle, you can check the Live Location option from your My Trips section. Please use this option to follow the assigned shuttle route.
Community
How can I contact the shuttle community during travel?
During the shuttle service, you can use the S⁴ Shuttle Community/Chat to communicate with other commuters and get route-related updates. You can also contact the support team if you need assistance.